A Californian woman is outraged after the video showed that her mother, who has Alzheimer's disease, was left alone in a closed room for an overnight stay to help with bathrobes and sandals.
Long Beach Costanza resident Genoese Zerby said that her mother, Savina, 84, Genoese Zerby, was taken from Regency Palms nursing home to the emergency department of the College Medical Center on January 12 after she made suicidal comments.
A few hours after Zerby arrived at the emergency room, her daughter said, the hospital put her in a taxi back to Regency Palms, where she arrived at about 2:15 am on January 13th.
The security video shows an older woman in a bathrobe and sandals with a large envelope. She unsuccessfully tries to open the front door, then bangs it several times before leaving.
Another security video shows how she walked back and forth in a dark alley before returning to the door. Her daughter said that she was eventually placed in an aid agency at around 3am. It is unclear who let her into the facility.
Daughter will meet with hospital officials
Costanza Zerby said she filed a complaint with the California Department of Public Health about the College Medical Center for sending her mother back to the medical facility in a taxi.
"My mom has a baby's cognitive abilities," she told CNN affiliate KCAL. “It's like taking a child and throwing it in the street in the middle of the night – this is crazy. It is a crime".
Savina Zerby declined the offer to help with transportation and asked to take her home, the hospital said, the branch said. He added that a relative and a nursing home were told that she was being discharged.
Kostanza Zerbi said that her mother was especially vulnerable because she had just started living in an aid institution, and it was difficult for her to adapt to her new life.
According to her, the reason for complaining to the hospital is not to sue, but to raise awareness and ensure that the attitude towards patients, such as her mother, is improved in the hospital.
“I just wanted the hospital to work more responsibly,” she said.
CNN called Regency Palms, College Medical Center and California Department of Health, but received no response.
The California Department of Health reported to a Long Beach telegram that the details of ongoing investigations are kept secret until the investigation is completed.
The College Medical Center defended its actions, stating that it complies with patient discharge rules, but will discuss problems with the Zerby family, KCAL reports.
The daughter plans to meet with hospital officials on February 11. She said her mother stays at Regency Palms.
Alzheimer's disease is the most common form of dementia, a general term for memory loss and intellectual abilities. It is a slow disease that starts with memory loss and ends with severe brain damage.