Bethesda Studios has often been the object of criticism and punchlines for releasing their games with a bunch of unintended glitches and bugs over the years, but the newest game of the studio, Fallout 76, may not be able to recover from its controversial launch. Dissatisfied fans are demanding compensation, and Bethesda’s backlash treatment resulted in at least one law to consider a lawsuit about group action.
While Bethesda's Fallout Fallout is highly respected as one of the best series of first-person shooters, the move to the multiplayer format for Fallout 76 has caused a wave of skepticism among fans. The game's early play was warm at best, competing with major releases, such as Call of Duty: Black Ops 4 and Red Dead Redemption 2.
But even those who decided to give “Fallout 76” an attempt to struggle with limited gameplay and game violations, leading the waves of players to demand full compensation from Bethesda. Bethesda’s return policy states that players cannot receive a refund after downloading a game, but some players have reported that their refund was granted after contacting customer support.
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Players who successfully lobbied for a refund posted on Reddit elicited a series of requests for a refund from r / Fallout users. Bethesda eventually returned to its policy without a refund, but the inconsistency made the players even more angry with the company's business practice.
In a separate situation, players who ordered the $ 200 Fallout 76 Power Armor Edition reported that the package was not shipped as announced. While a special graduation package was supposed to contain a bag of West Tek canvas, Bethesda replaced it with a cheaper nylon package. The client who requested the support staff member was told that the company decided to change the bag due to lack of supplies, and that Bethesda was not going to solve the problem.
The hectic response led to another wave of complaints, with the result that Bethesda released a subsequent statement and offered to those who purchased the special edition, an additional $ 5 in the game.
Now law firm Washington, D.C., Migliaccio & Rathod LLP, announced that it plans to investigate Bethesda’s refund policy and Power Armor Edition advertisements to determine whether to file a lawsuit for group action, deceptive trading practices. In preparation for a potential lawsuit for claims, the firm asks disgruntled players send a confidential questionnaire if they try to get a refund or receive a nylon bag with Power Armor Edition.
The perspective of “Fallout 76” already looks bleak two weeks after the release, but Bethesda will have to work to ensure that negative feedback will not affect future games. The following month, the company had already made detailed improvements that appeared in Fallout 76, and promised more transparency to move forward.