When Stephanie Stephen’s pregnant husband died after a tragic accident on an ATV motorcycle, she ended up in a five-month battle with Bankwest after he took and sold his family property.
The grieving mother said she fought to save her family’s home, as her husband Ryan died without official will — and she was not recognized as his beneficiary.
The mortgage for their four-bedroom home was in the name of her late husband, and without a valid will, Ms. Stevens was frozen by her bank.
Ms. Stevens was three months pregnant with the couple's first child, Ollie, at the time of her husband's death, and claims that she was left homeless when the bank took and sold her family’s house.
“Essentially, they were vultures,” said Ms. Stevens Current case,
Without will, the task of managing Ryan’s assets was transferred to the state government.
“I wanted to keep the house we lived in, which we repaired, so that we had so many memories of me and Ollie, of something that I could keep in the dark,” said Ms. Stevens.
She had to wait until Ryan's insurance and retirement benefits were dismantled.
“We were married, but it didn’t matter, there was no will,” said Ms. Stevens.
Formally, it took Ryan’s beneficiary five months for Ms. Stevens to be officially named Ryan’s beneficiary, and the unpaid monthly mortgage payments made the widow alone worse.
At that time, the monthly mortgage payments remained unpaid. And for Mr. Life’s life insurance, $ 30,000 was missing.
"They allow you to accumulate interest, they allow you to pay legal fees, administrative fees, and then they do not allow me to buy property," she said to the program.
Mrs. Stevens' parents acted as guarantors of the mortgage loan and made up for the shortage, but Bankwest refused to do so – and continued to return the property to the property and put it up for auction.
In 2013, the couple bought a house for $ 520,000, and five years later, Bankwest sold it for $ 70,000 – but could charge it back for insurance to avoid losses of $ 30,000.
“If they just accepted what I was offering, we could have a home,” said Ms. Stevens.
In a statement, Bankwest acknowledged that the level of support that Ms. Stevens felt “did not meet her expectations at a difficult time” and expressed his apologies.
“We are raising our customer service standards, especially for customers with complex or sensitive needs, so that they receive better and more personalized support now and in the future.”